Ground and Expedited Shipping
For the continental US, via FedEx, UPS, or US Mail, allow 1 to 10 business days.
International Shipping
Email us customerservice@isdist.net about shipping internationally, Custom fees are not included in shipping quote.
Our Return Policy
At Golden Cycles we believe in the quality of our products and want to satisfy our supporters. You may return any item in new and unused condition within 30 days for a full refund, less shipping charges. We will issue a refund using the same payment method you used originally.
HOW TO MAKE A RETURN
Send the item to:
Golden Bicycles
Attn: Returns / Exchange Order # (put your order number here)
1935 Santa Anita Ave.
South El Monte, CA 91773
Attn: Returns / Exchange Order # (put your order number here)
1935 Santa Anita Ave.
South El Monte, CA 91773
We suggest using a trackable, insured carrier.
*All items marked 'Sale' and/or 'Clearance' are considered final sales and non-refundable.
EXCHANGES
In the event of an exchange request, please contact customerservice@isdist.net or call: (866) 968-4642
with your inquiry for further instructions.
In the event of an exchange request, please contact customerservice@isdist.net or call: (866) 968-4642
with your inquiry for further instructions.
FAQ ABOUT RETURNS
Q. Do I need an RMA number?
A. No, an RMA number or permission to make a return is not needed. Just send the item(s) back to us along with your order number.
A. No, an RMA number or permission to make a return is not needed. Just send the item(s) back to us along with your order number.
Q. My item is no longer new and unused, and I believe it has failed due to a defect.
A. Please contact a member of our customer support team for help: customerservice@isdist.net or call: (866) 968-4642
A. Please contact a member of our customer support team for help: customerservice@isdist.net or call: (866) 968-4642
Q. How will I know when you’ve received my return?
A. Golden Cycles will notify you at the email address on file when we process your return.
A. Golden Cycles will notify you at the email address on file when we process your return.
We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 72 hours (or on your next paper statement).
